Personal data protection policy

Privacy Policy 🇬🇷

In order for any transaction to be carried out through our online store ergoalarm.com and for orders for our products to be placed, the customer will be asked to disclose certain personal details.

When an order is placed, we will ask for your full name, the delivery address for the products, the billing address for the order (if different from the delivery address), a contact telephone number, your e-mail address and, where payment is made by credit/debit card, the card number, its expiry date and the three-digit security code. Together with these details, a password for access to these services is requested when a user account is created.

By entering your personal data, you consent to this data being used by the employees of our Company for the reasons stated above.

Credit card details are not stored on the company's storage media during the transaction, but are entered directly into a secure environment of our partner bank, Piraeus Bank, which handles the routing of card payments.

Your personal data is very important to us. Because we respect your trust, we want to ensure the security and confidentiality of the personal data you entrust to us. The ergoalarm.com online store, www.ergoalarm.com, operates in accordance with applicable Greek and European Union legislation and keeps your personal data securely for as long as you are registered for any of our services, after which it is deleted upon termination of the business relationship in any way. This policy (together with our Terms and Conditions and our Cookie Policy) sets out the basis on which we will process any personally identifiable information and data (“Personal Data”) that we collect from you or that you provide to us. This policy applies to websites, applications, tools, offers, any communication by e-mail, login accounts and any other services provided by us.

By using the ergoalarm.com website, having already created an account by completing the personal details form, you are deemed to consent to our use of your Personal Data in accordance with this policy.

We do not knowingly collect Personal Data from children under the age of 13, and if we learn that we have collected or received personal data from children under 13, we will automatically delete that data.

It is our policy to publish any changes we make to our privacy policy on this page, which we recommend you visit regularly to check whether there have been any changes.

What kind of information do we collect?

We collect information that you provide when you register as a new member to obtain or use any of our services. For example, when creating a registered account with us, when placing an order through our website ergoalarm.com, when entering an offer or subscribing to receive announcements (newsletter).

We collect information provided to us when you log in to the account you have created on ergoalarm.com via a third-party application, via a social networking site (such as Facebook or Twitter), or via another website (such as a referral partner).

Use of information

We will use the information we hold about you in the following ways:

1) to check whether you are entitled to access certain functions,

2) to enable you to access and use the products you choose to order,

3) for system administration purposes,

4) to analyse user behaviour and trends, with the aim of improving and understanding how people use our website,

5) to communicate with you

6) to deliver your order to your premises

7) to confirm and verify the customer's identity wherever necessary

8) for new or alternative products offered by ergoalarm.com

9) for special offers from ergoalarm.com or for company offers and news, or for the collection of prizes after a competition draw

10) where you have asked us to, or in order to respond to any messages you have sent us,

11) where it is necessary to inform you of any changes or updates to our services,

12) to send order confirmations and notifications, announcements or newsletters to which you have subscribed, including those sent to your mobile device,

13) where you have opted in, or as permitted by law, to send marketing e-mails from one of our addresses about our products or the products of our partners. You can choose to opt out of receiving such e-mails by clicking the unsubscribe link at the bottom of them.

The personal data we collect from you when you create an account are your first name, surname, address, e-mail, telephone, city, country and password. By creating an account, you will be able to shop faster, be informed of the status of your current order and track your previous orders.

Disclosure of your details to third parties

We will never transfer your Personal Data to third parties, although we may, in certain cases, forward or provide your Personal Data to third parties in accordance with this policy or where we are required to do so by law.

We may forward your details to selected third parties for the purpose of processing your data on our behalf, or where this is necessary in order to provide you with the product you have requested. For example, we may disclose your e-mail address to trusted third-party companies, together with other data collected by us, to help identify trends and to tailor the products of ergoalarm.com and any announcements we send you.

We may forward your details to affiliated companies for use in accordance with this policy and the purposes stated above. We may also disclose your Personal Data if this is necessary for the prevention, detection and prosecution of illegal or suspected illegal activities, or for the prevention of other harm, or in response to legal action, or for the purpose of asserting our rights and claims.

In addition, we may also disclose your Personal Data whenever necessary for the purpose of enforcing our Terms and Conditions or other agreements, or to prospective buyers and to the final buyer in the event of a sale of ergoalarm.com (or part of our business).

We may also pass anonymous aggregated usage information to others.

Data storage

All the Personal Data you provide to us is stored on our secure servers. Regardless of location, we ensure that adequate technical and organisational measures are applied to protect the security of your Personal Data. We restrict access to your Personal Data to employees who we believe have a legitimate justification for accessing that information in order to perform their duties and provide you with the products you have requested.

Unfortunately, the transmission of information over the internet can never be completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites or other ergoalarm.com Services. Any transmission is at your own risk. Once we receive your Personal Data, we use strict procedures and security features to try to prevent any unauthorised access.

Cookies and tracking tools

We use cookies and tracking tools to collect aggregated usage and demographic data about our users over time. You can read the Cookie Policy to learn more about how we use cookies.

Third-party websites

The Services of ergoalarm.com may include links to third-party websites in the future, to which you may be redirected. Please note that we are not responsible for the privacy practices of such third-party websites. We urge you to read the data protection statements/policies of every third-party website you link to from our Services.

Access to your personal data

In accordance with applicable legislation, you have the right to know what Personal Data we hold about you at any time, or to receive a copy of it. If you wish to submit such a request, you must submit it in writing to the e-mail address info@ergoalarm.gr, marked for the attention of the “Legal Counsel”.

You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise this right by contacting us at info@ergoalarm.gr at any time. You can choose to opt out of receiving such e-mails by clicking the unsubscribe link at the bottom of them.

If you are a user of our login service, you can manage some of your details and personal preferences from the “Account” section of our website.

Contact us

If you have any questions about this policy, please contact us by e-mail: info@ergoalarm.gr