Customer response to phone calls.
Dear partners, following the evaluation of data from our computer systems, we have isolated some very interesting figures regarding the acceptance of calls (answering) on customers' mobile phones. The figures are for internal use, are not suitable for financial calculation and are not binding.
In more detail
21% of customers do not answer the first call between 08:00 and 16:00, Monday to Friday
34% of professionals do not answer calls at all when they are in a meeting
89% of customers do NOT arrange for the handling of calls on their mobile when they are at sea.
5.5% of customers do not answer unknown numbers
24% of customers switch off their mobile when they sleep
16% of customers have reception problems at home or at work
21% of customers do NOT call back the number that called them
6% of customers “leave their mobile in the car”
85% of customers report network coverage problems at at least 1 point on their work–home route
62% of customers who view their cameras from their mobile frequently experience network coverage problems
92% of customers do not know whether they can make a call while they are connected to their cameras
65% of customers who receive a call on their mobile from an alarm system called the installer for further information
95% of customers who can control their alarm by phone (arming, switching on lighting, etc.) have NEVER used this function
97% of customers do not carry out the periodic phone-call test of their alarm.
78% of customers who changed number (a 2007 figure, before number portability) did not inform anyone in the security chain of the change
89% of customers who change telephone provider or activate an internet service did not know that they had to inform their alarm installer of the change
The above figures highlight the weaknesses surrounding the concept of self-monitoring